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Build OutcomeArc agents for outcome-driven workflows

OutcomeArc enables you to go beyond answering support tickets and proactively suggest and guide customers towards success with your product or service Connect agent inboxes to handle your customer support with LatchLoop helping you manage conversations with the ability to view and reply to emails. Automatically improve answer quality and identify knowledge gaps for us automatically so future AI answers get better. Surface details based on the questions you receive to help inform what and where you can improve inside your product/service.

Example outcome

Turn OutcomeArc context into a clear recommendation, summary, or completed handoff.

Workflow examples

Use OutcomeArc to build agents around outcomes

Example 1 Knowledge work agent workflow Operations, support, and go-to-market teams

Create a knowledge-work agent with OutcomeArc

Use OutcomeArc to give a LatchLoop agent access to the information it needs to research a workflow, synthesize what matters, and prepare a useful deliverable.

Outcome

Turn OutcomeArc context into a clear recommendation, summary, or completed handoff.

Starter prompt

“Create an agent that uses OutcomeArc to research the current state of this workflow, summarize the important context, recommend the next action, and prepare a handoff that another teammate can use immediately.”

How the agent works

  1. 1 Connect OutcomeArc and choose which tools the agent can access.
  2. 2 Describe the business outcome you want, not just the app you want the agent to open.
  3. 3 Have the agent gather context, identify gaps, and draft the deliverable or next action.
  4. 4 Review the summary and approve any write actions before they are sent back to the connected app.

Uses

OutcomeArc
Example 2 Operational agent workflow Workflow owners

Create a routing agent around OutcomeArc

Use OutcomeArc as the source of truth for an agent that classifies incoming context, decides what should happen next, and prepares the right follow-up.

Outcome

Route new information from OutcomeArc into the right LatchLoop task, teammate, or automation loop.

Starter prompt

“Use OutcomeArc to review new workflow context, classify the item by urgency and owner, draft the next action, and explain why you routed it that way.”

How the agent works

  1. 1 Give the agent a specific OutcomeArc workspace, record, document, or thread to inspect.
  2. 2 Ask it to classify the item by outcome, owner, urgency, and missing information.
  3. 3 Have it create a clear next step for the right person or background agent.
  4. 4 Use the final summary as the audit trail for what the agent decided and why.

Uses

OutcomeArc

Combine plugins

Build richer agents by pairing OutcomeArc with complementary context

Outcome pages can describe combinations: one plugin for source context, another for project tracking, and another for delivery or notifications. Use OutcomeArc as one layer in a larger agent workflow when the outcome needs more than one connected app.

Available plugin capabilities

outcomearc
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